© 2018 by ROCKADEMY

© Images for logo were supplied by students studying with

Rockademy

James (16), Daniil (10), Brad (8). We reserve the rights for all

images featured on this website

OPENING HOURS

Monday-Friday 8:30am-6:00pm

​Saturday 9:00am-12:00pm

Sunday Closed

ADDRESS

Rockademy

Scotts Farmhouse

Cakeham Rd

W.Sussex

PO208LG

SPEAK TO THE TEAM

+44 0800 058 2485

rockademy@outlook.com

How We Invoice You

To make things as easy as possible for you, we have set dates throughout the school year which we distribute our invoices. As we run our school lesson courses in blocks of 10, we have calculated our invoice billing cycle every 10 lessons SEE THE CHART BELOW FOR 19/20 ACADEMIC YEAR. Taking into account notified school closures for half terms and holidays of course which you are never expected to pay for (unless you have home lessons over these periods). Please see the dates below when you can expect to receive an invoice from Rockademy, colour coded to make it easier to see (we hope).  Invoices are sent by email from Xero account management software. Around the invoice date we ask all customers to check the spam and junk folder in case it's ended up there.

School Lessons

Invoice

Our payment periods for school lessons are charged for in blocks of 10 lessons. We do not run courses along side school term dates so payments for lessons often run into to the next term. We operate on a rolling 10 lesson cycle and the amount of lessons billed for is shown in the QTY field.

Any lessons you have pre paid for that have been missed and that fall within our notified absence policy* will result in you receiving a deduction on the next invoice. Example, if you paid for 10 lessons in advance and we get a call from you to cancel the next session (more than 24hr notice) or if our teacher is absent and we need to cancel, this one lesson fee will be deducted from the next invoice. We ask that you make us aware of any school trips, club commitments, sports events etc that may result in you missing a lesson by phone or email

Home Lessons

Invoice

As the payment period for home lessons are charged for per half term, we use a QTY of lessons on each invoice as it may vary depending on how long a school half term is. This is also useful if you have one or two extra sessions, we would be able to issue an invoice with the total accordingly.

Any lessons you have pre paid for that have been missed and that fall within our notified absence policy will result in you receiving a deduction on the next invoice. Example, if you paid for 5 lessons in advance and we get a call from you to cancel the next session (more than 24hr notice) or if our teacher is absent and we need to cancel, this one lesson fee will be deducted from the next invoice. 

* Our policy of cancelled lessons is clearly stared on the terms and conditions handout which you will receive upon enrolling and at various times throughout the year. It is important you read through the lessons information pack so that you are aware of our cancellation policy. If you have no copy of the terms and conditions/information pack, please request one by contacting us