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Important Update: Policy Changes Regarding Service Disruptions and Fuel Charges (April 2026)

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We are committed to maintaining the highest standard of music tuition. However, to ensure the long-term sustainability of our programmes, we are updating our Terms and Conditions regarding external disruptions and rising operational costs.

 

School Closures and Activity Pauses

In the event of government-mandated lockdowns, school closures, or instances where a school or club chooses to pause external visits, the following policy applies:

• No Refunds or Credits: As these circumstances are beyond our direct control, we are unable to offer refunds or account credits for sessions cancelled due to venue-enforced pauses.

• Virtual Lessons: Where possible, we may offer virtual lessons as an alternative. Please note that virtual sessions are optional and are not guaranteed, as they depend on tutor availability and technical requirements.

• Continuation of Service: Our goal is to provide continuity for students; however, the absence of a virtual alternative does not entitle the client to a refund.

 

Fuel Duty Surcharge

Due to the volatile nature of energy markets, a temporary fuel surcharge may be applied to invoices if petrol or diesel prices see a sharp increase.

• Fluid Policy: This is not a permanent fee. We will monitor fuel prices closely and waive the surcharge once prices return to an acceptable baseline.

• Transparency: A fixed surcharge per visit when fuel exceeds a certain threshold;

(based on unleaded petrol price average from https://www.rac.co.uk/drive/advice/fuel-watch/)

BELOW £1.79 per litre £0 no charge

ABOVE £1.80 per litre £1.50 per visit added to an invoice

 

 

 

We appreciate your continued support and understanding in helping us keep our academy running through these unpredictable times.

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